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Salesforce Certified-Business-Analyst Certification Exam is administered by Salesforce, one of the world's leading customer relationship management (CRM) software providers. Salesforce Certified Business Analyst Exam certification is recognized globally and is highly valued by employers in the technology industry. Achieving this certification can open up a world of opportunities for professionals looking to advance their careers in business analysis and Salesforce solution implementation.

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Salesforce Certified Business Analyst Exam Sample Questions (Q42-Q47):

NEW QUESTION # 42
Is the following an Agile Principle: "Stick to a plan generated in the early stages of the process."

A. No
B. Yes

Answer: A

NEW QUESTION # 43
Northern Trail Outfitters has a large Salesforce org with sales, marketing, and billing teams pushing for the development of a large number of items in the backlog.
Which management process should the business analyst suggest to help the teams align on their competing priorities?

A. Integrated Definition for Process Description Capture Method (IDEF3)
B. Vision, Values, Methods, Obstacles, and Measures (V2MOM)
C. Business Process Modeling Notation (BPMN)

Answer: B

Explanation:
Explanation
The management process that the business analyst should suggest to help the teams align on their competing priorities is Vision, Values, Methods, Obstacles, and Measures (V2MOM). V2MOM is a framework that helps to define and communicate a shared vision and strategy for a project or organization. V2MOM stands for Vision (what you want to achieve), Values (what's important to you), Methods (how you will get it done), Obstacles (what might stand in your way), and Measures (how you will know when you're successful).
V2MOM helps to align teams on their common goals and priorities, as well as track their progress and results.
References:
https://trailhead.salesforce.com/content/learn/modules/v2mom-align-your-vision-and-values/v2mom-introduction

NEW QUESTION # 44
A sales manager at Cloud Kicks recently learned about Salesforce Macros and believes service agents could benefit from the feature. The sales manager created the following user story: "As a service agent I want Salesforce Macros to complete repetitive tasks faster." What should the business analyst change to improve the user story?

A. Add a quantifiable reason why the feature is needed.
B. Replace the specific feature with a goal.
C. Change the user story to the sales manager persona.

Answer: A

NEW QUESTION # 45
Cloud Kicks has an existing implementation of Salesforce. A business analyst (BA) wants to understand details about the Salesforce environment:
* Custom apps
* Active Salesforce Sites
* Active flows
* Custom tabs
* Visualforce pages
A Which path should the BA take to find this information?

A. Review configuration settings.
B. Read business process documentation
C. Conduct stakeholder interviews.

Answer: A

Explanation:
Explanation
The path that the business analyst should take to find information about custom apps, active Salesforce Sites, active flows, custom tabs, and Visualforce pages is to review configuration settings. Configuration settings are options or preferences that can be customized or modified in Setup. They can help the business analyst understand how Salesforce was implemented and what features or components were enabled or disabled.
Custom apps, active Salesforce Sites, active flows, custom tabs, and Visualforce pages are examples of configuration settings that can be accessed or changed in Setup.Conducting stakeholder interviews may be a useful way to gather information about business needs, expectations, or feedback, but not about technical details or configuration settings. Reading business process documentation may be a useful way to understand how a business process works or flows, but not about technical details or configuration settings. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/customer-di
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-pro

NEW QUESTION # 46
The service Center at Universal Containers is deploying a new case management solution. Management has asked the project team to prepare for end user training. The project team consists of an admin and a business analyst (BA).
Which task should be assigned to the BA?

A. Conduct user training.
B. Create user training materials.
C. Set up users for training.

Answer: B

Explanation:
A business analyst is responsible for creating user training materials that explain how to use the new case management solution. The training materials should include screenshots, videos, diagrams, and step-by-step instructions that cover the key features and functionalities of the solution. The business analyst should also ensure that the training materials are aligned with the user stories and requirements.
References:
* https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep
/create-user-training-materials
* https://trailhead.salesforce.com/en/content/learn/modules/trailhead_basics/trailhead-basics-trails

NEW QUESTION # 47
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Salesforce Certified-Business-Analyst Free Practice - New Certified-Business-Analyst Exam Sample

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Salesforce Certified Business Analyst Exam Sample Questions (Q42-Q47):

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